Landlocked Travels ripped me off. They are fraud travel agent. I recommend nobody to buy tickets from them because:
and basically got ripped off.
and gave me a different return ticket.
After doing this, when you call them to fix it, they will say okay but never fix it. I
versus the real amount they put on my debit card.
They are very nice when you call them and they will promise to fix your problem, but in real life, your problem is pushed to the edge and never solved. I am posting this here so that what happened to me, does not happen to you.
After calling them several times, I sent them an official email 3 days ago, and have not received anything back. It is a shame for a Nepali Travel Agent to rip off Nepali students who are struggling to make their ends meet. I am attaching my email as well as other proofs against the company here. This is essential to verify the fraudness in them. If you've already bought tickets from them, please check your bank statement to see if they have overcharged you. Please also check your ticket information as it could have been changed.
I have filed a complaint with Better Business Beaurau (BBB.com) and awaiting response from them as well. I have attached the verification files along with the email I sent them for further information. In the end,
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Mr. Madhev Poudel:
Travel Consultant
Ticket2nepal.com
888 344 9837
I have called your company, LANDLOCKED TRAVELS/ TICKET2NEPAL.COM numerous times to obtain the money you owe me. I got an itinerary quote from your company on the 22nd of September 2010. The quote was for USD 1392.00 after taxes and fees. Your company over-charged me for a sum of USD 1421.10. This reflected in my statement a week after I was charged. My fingers cannot handle calling your company's number anymore. They are entirely exhausted. The main purpose of this email is not only to get the money you owe me, but also to enlighten you about the declining reputation of your company. I will briefly explain our conversations I had with your company below:
1. 09/22/10- This was the date, I received the quote from your company.
2. 09/24/10- This is when I gave your my card to purchase the ticket, leaving (11/22/10).
3. 10/01/10- I call you for I did not get the ticket conformation, you ask me to call back in a week.
4. 10/11/10- I call you again just to hear “tickets need to be bought in bundles” I asked for a call back.
5. 10/13/10- '21' days after giving you the card, you email me the ticket conformation.
- Ticket was different from the quote, I was flying from DFW but arriving IAH. :S
- You say, the company will do something about changing the ticket.
6. 10/14/10- I email you to arrange me a seat for DFW instead of IAH again.
- Between this time and the 20th, I call your company several times without a solution.
7. 10/23/10- I call you to tell you I was overcharged for the ticket.
-You told, the card would be refunded.
- I call you several times for the refund and to make the return ticket to DFW not IAH.
- By this time, I had talked to almost all of your employees Mr. Promise, Mr. Suresh, etc.
8. 11/15/10- I call you for the last time to remind you about my return to DFW and my refund.
- You ask me to talk to your office people in Nepal.
9. 11/24/10- I get to Nepal. Take some time off before I head to your office in Jyatha(Top Floor).
I did not keep track of the dates when I was in Nepal, but I had to go to your office several times before my ticket from IAH to DFW was handed to me. It was handed 2 days before my return date. If my ticket was for DFW, I would have saved 4 hrs of flight time and 5 hrs of transit time. 9 hours of unjust suffering. I was still happy for I traveled home.
Once I get back to the US, I call your company yet again regarding my refund. It has been 4 months and 17 days since I gave you my card to purchase the tickets, but have not heard anything from you regarding the refund. I called your company yesterday and talked to Mr. Suresh. You were supposed to call me this morning to talk about the refund procedure. It's 12:30 at night, so I decided to email you with the details myself.
Mr. Poudel, The information stated above does not give a good impression of your company and the way it handles its customers. I have sufficient data to back up everything I stated above. For your references, I have attached the quote snapshot showing the quoted price along with a snapshot of my bank card statement. I hope this email would pave a way to solve all the problems you have with your customers. I am not sure how you are going to compensate me for all this trouble ( the trouble includes me finding the data and typing this email to you ;)). I don't know why you would do this to me, after I recommended some customers to you who blame me for your lame services.
Whatever happened to me, I wish would not happen to other travelers. To make sure this does not happen anymore, I hope you would not mind me posting this email and the supporting documents to an online blog, where I can make people aware of the trouble they may come across, if they plan to buy tickets from LANDLOCKED TRAVELS. As far as my refund is concerned, I hope you'd find a way pay it off. Its been a long time and I hope I would not have to wait any longer.
Thank you
