If the initiator of this thread is some how related to Nepal embassy in DC, or have some access to embassy please convey this message.
Your service to nepali community is terrible . Nepale people in US doesn't want big things from you all, they just need basic services . Make your website more informative, so that people don't have to come to sajha to ask question about passport renewal. Make their application trackable.
And please pick the dam phones. Have people who can atleast answer basic question. Many of us won't have problem to pay little service fee, if needed to get services from you , but right now you suck.
If you continue like this , day will come , when there will be hardly 10 people in the program you organize.
Guys raise your voice for better service from Nepal embassy in DC.